DESCRIPTION:

The Kelsius Gold Level SLA Data Service is an annual premium monitoring support and service agreement designed for Kelsius environmental monitoring systems operating with non-ISO calibrated sensors across healthcare facilities, laboratories, refrigeration systems, food storage applications, cleanrooms, blood banks, and regulated monitoring environments requiring continuous technical support and alarm management coverage.

The Gold Level SLA provides 24 hours per day, 365 days per year technical support coverage through the Kelsius support infrastructure including monitoring assistance, alarm management support, and operational response capability for connected Kelsius monitoring systems. The service is designed for critical monitoring environments requiring continuous operational support and rapid response capability for environmental monitoring infrastructure.

The service includes support for environmental alarm workflows including alarm notifications, SMS alerts, email alerts, monitoring assistance, and centralized support for connected Kelsius environmental monitoring systems. The package also includes warranty coverage, replacement parts support, and environmental monitoring data reporting services for systems operating under active Gold SLA coverage.

The annual support package is suitable for organizations operating environmental monitoring infrastructures where ISO17025 calibration certification is not required but continuous monitoring support, alarm visibility, and centralized technical assistance remain operationally important. The service supports healthcare refrigeration systems, laboratory monitoring environments, food storage applications, cold rooms, freezers, incubators, and general environmental monitoring installations.

Designed for continuous operational support coverage, the Kelsius Gold Level SLA Data Service assists organizations with maintaining reliable monitoring infrastructure operation, environmental alarm visibility, centralized reporting capability, and long-term monitoring system support across mission-critical monitoring environments.

Key Features

• Annual gold-level SLA monitoring support package
• Designed for non-ISO calibrated sensor systems
• 24/7/365 technical support coverage
• Alarm and alert management support
• SMS and email notification support
• Warranty coverage included
• Replacement parts support included
• Environmental monitoring data reporting
• Suitable for Kelsius monitoring infrastructures
• Supports healthcare and laboratory environments
• Suitable for refrigeration and cold storage monitoring
• Centralized monitoring support capability
• Designed for continuous operational support coverage
• Suitable for regulated monitoring environments
• Compatible with Kelsius environmental monitoring systems